bengal's Privacy Policy
At bengalbet, protecting your personal information is our highest priority. This policy explains what data we collect, why we collect it, and how we keep it safe.
Introduction and Scope
This privacy policy explains our practices regarding your information when you use bengalbet's website and services.
bengalbet (referred to as "bengal", "we", "us") is an online entertainment platform that operates casino games and sports betting services for Bangladeshi users. This privacy policy applies to the bengalbet.cam website and all associated services.
By using our services, you are considered to have accepted the terms of this privacy policy. This policy should be read alongside our Terms and Conditions, as both documents together form the complete framework for use of our services.
Our services are intended only for individuals aged 21 and above. By using these services, we assume you are an adult and consent to the processing of your information as described in this policy.
What Information We Collect
The information we collect falls into two main categories — what you provide directly, and what is collected automatically while you use our services.
Information You Provide Directly
During registration and account management, you provide the following information:
- Full name and date of birth
- Mobile number and email address
- National ID or passport details (for identity verification)
- Financial transaction details — information required for bKash, Nagad, Rocket, or bank transfers
- Messages and attachments submitted when contacting our support team
Automatically Collected Information
The following information is collected through technical processes while you use our services:
- IP address and device identifiers
- Browser type and operating system
- Site usage patterns, page view history, and session duration
- Data from cookies and similar tracking technologies
- Gaming history, bet amounts, and transaction records
Purpose of Data Use
We use collected information strictly for defined purposes. Any irrelevant or unauthorised use is contrary to bengal's policy.
Account Management
This information is used to complete your registration, verify your identity, and maintain account security. The primary goal is to provide a secure and functional account experience.
Processing Financial Transactions
The necessary financial information is used to process deposits and withdrawals securely. This information is essential for transactions via bKash, Nagad, Rocket, and bank transfers.
Service Improvement
By analysing site usage, we improve game selection, payment options, and the overall user experience. This analysis is entirely aggregated and does not identify individuals.
Customer Support
Your account and contact information is used to respond to your support requests and resolve issues. bengal's 24/7 live chat and email support team works on the basis of this information.
Fraud Prevention and Security
Information is analysed to detect unusual transactions or account activity and to prevent fraudulent activity on the platform. This protects the interests of all users.
Relevant Communications
Your collected contact information is used to keep you informed about bonus updates, account notifications, and important service changes.
Data Sharing and Third Parties
bengal never sells your personal information. However, for operational purposes, information may be shared on a limited basis with certain third parties.
| Type of Third Party | Purpose of Sharing | Data Protection Measures |
|---|---|---|
| Payment processors (bKash, Nagad, Rocket, banks) | Processing deposits and withdrawals securely | Encrypted connections; only transaction-necessary information is transferred |
| Game software providers | Game operation and RNG verification | Contractual confidentiality obligations |
| Analytics services | Monitoring and improving service quality | Anonymous or aggregated data; no personal identity is disclosed |
| Authorities and legal bodies | Meeting legal obligations | Only on the basis of a valid order or legal requirement |
Outside the situations listed above, bengal does not share your personal information with any advertisers, third-party marketers, or other organisations. All our third-party partners are contractually bound to uphold data protection standards.
Cookies and Tracking Technologies
Cookies are small text files stored in your browser that help improve site functionality.
Essential Cookies
The core functions of the site — maintaining login sessions, security verification, and saving language preferences — depend on these cookies. Without them, the site will not work properly.
Functional Cookies
These cookies are used to remember your preferences, such as display settings or the last game you played. This makes your experience easier at the start of each new session.
Analytics Cookies
We collect information on which parts of the site are used most and which pages users spend more time on, in order to improve our services. Data remains fully anonymous.
Cookie Controls
You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some features of the site.
Data Security Measures
bengal follows a multi-layered security approach to keep your information safe.
bengalbet uses SSL (Secure Socket Layer) encryption technology, which protects all information transmitted between your browser and our servers. Financial information is stored with the highest level of encryption and access is restricted to authorised staff only.
Regular security audits, firewall protection, and monitoring for unusual activity are active at the server level. In the event of any security incident, affected users are notified as quickly as possible.
You can also play a role in securing your account — use a strong password, change it regularly, and never share your login details with any third party.
Data Retention and Deletion
We do not retain any information beyond the necessary period. Retention duration depends on the type of information and legal requirements.
Account Information
Core account information is retained while the account is active and for a set period after closure, in accordance with legal obligations.
Transaction Records
Transaction records are retained for an extended period to meet financial regulatory requirements. This information is used for dispute resolution and legal purposes.
Analytics Data
Anonymous analytics data is retained for service improvement purposes. This data does not identify any specific individual.
Account Closure Requests
If you wish to close your account or delete your personal information, contact our support team. Information not subject to legal retention obligations will be deleted within a reasonable time.
Your Rights and Controls
You have a number of important rights over your own information, which bengal respects.
Right to Access Your Information
You have the right to know what information bengal holds about you and to receive a copy of that information. We will provide this upon request.
Right to Correct Your Information
If any of your information is incorrect or incomplete, you can request a correction. Many details can be changed directly from your account settings.
Right to Delete Your Information
In certain circumstances, you can request that your personal information be deleted. Complete deletion may not be possible for information that must be retained due to legal obligations.
Right to Object to Processing
You can opt out of marketing communications at any time. Submit this request via the unsubscribe link in any email or through our support team.
To exercise these rights or for any privacy-related questions, contact bengal's support team via live chat or email. We provide support in both Bengali and English, 24 hours a day. For more details about our commitments and services, read the About Us page.
Minor Protection and Responsibility
bengal's services are for individuals aged 21 and above only. Collection of information from minors or their participation in our services is strictly prohibited.
Age verification is active during registration. If we become aware that a minor has created an account, that account will be closed immediately and all collected information will be deleted.
bengal believes that a responsible gaming experience requires clear information and the ability to set limits. For detailed guidelines and support information on this topic, visit the Responsible Gaming page.
Policy Changes and Notifications
bengal may revise this privacy policy from time to time. We will notify you appropriately of any changes.
For significant changes, we will inform you via a notification to your registered email or displayed on the site. For minor revisions, the "Last updated" date on this page will be changed.
If you continue to use the service after a revised policy is published, you are considered to have agreed to the new policy. We therefore recommend checking this page regularly. Please also read the Terms and Conditions for a full understanding of our service terms.
Privacy Contact
For any questions or concerns about this policy, contact us directly.
bengalbet Privacy Team
For any privacy-related requests, questions, or complaints, contact us through the channels below. Our team provides support in both Bengali and English.